Responsible Gaming

Online casino games are based on chance. The outcome of a spin, hand or other game cannot be predicted or controlled, and past results do not affect future results. There is no guaranteed strategy, system or level of play that can ensure a win. You should only gamble with money you can afford to lose, after essential living costs and other financial commitments have been covered.

Gambling is not a reliable source of income and should not be used to pay bills, repay debts or solve financial difficulties. Avoid borrowing money, using credit intended for essential expenses or selling possessions to fund gambling. Never chase losses by increasing your stakes or playing for longer in the hope of recovering money. Losses are part of gambling, and trying to win them back can increase financial and personal harm.

Practical ways to stay in control

• Set a gambling budget before you begin and treat it as an entertainment expense.
• Decide how long you will play, and take regular breaks away from the screen.
• Do not gamble when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Keep gambling separate from household money, rent, loan repayments and other essential funds.
• Do not rely on wins to continue playing, and do not increase stakes to make up for losses.
• Keep a record of your deposits, withdrawals, time spent playing and overall results.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

A limit is most useful when it is chosen before you start playing and respected once it has been reached. If you find yourself changing limits repeatedly, hiding gambling activity or feeling unable to stop, consider taking a break or requesting a longer restriction on your account.

Depending on the account features available, players may be able to use responsible gaming tools to manage their activity. These can include deposit limits, loss or spending limits, session reminders, reality checks, time limits, cooling-off periods and self-exclusion. The names, operation and availability of these tools may vary, so review the information shown in your account and the applicable terms before using them.

Choosing a limit

Choose an amount and time period that fit comfortably within your personal budget. A limit should be based on what you can afford, not on an expected win. Once a limit is reached, stop gambling for the relevant period. Do not create another account or use another person’s account to avoid a restriction. Account sharing can also create security, identity and legal concerns.

Taking a break

A cooling-off period can provide time away from gambling without making a permanent decision. During a break, do not attempt to bypass the restriction. Use the time to review your spending, consider what triggers your gambling and speak with someone who can provide impartial support.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or indefinitely. If you believe you need self-exclusion, contact the available customer support channel or use the responsible gaming options connected to your account. A self-exclusion request may restrict access to the account and may not be reversible until the selected period has ended. Do not open a new account or gamble through another person while self-excluded.

If a tool does not work as expected, stop playing and seek assistance through the available support process. Keep records of any request you make, including the date and the type of restriction requested.

Gambling can become harmful gradually. Warning signs may affect your finances, relationships, work, study, health or emotional wellbeing. One sign on its own can be important, and several signs together may indicate that additional support is needed.

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or anxious when trying to cut back or stop.
• Chasing losses or gambling with larger amounts to feel excitement.
• Borrowing money, missing payments or using money set aside for essentials.
• Hiding gambling, being dishonest about spending or arguing with family and friends about it.
• Neglecting work, study, relationships, sleep or other activities.
• Thinking about gambling frequently or feeling unable to concentrate on other things.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Trying to stop several times without being able to do so.
• Feeling shame, hopelessness or distress because of gambling.

If any of these signs sound familiar, consider stopping play now and speaking with a qualified gambling support service or a health professional. Asking for help early can make it easier to regain control. You do not need to wait until gambling has caused a serious financial or personal problem.

If gambling is causing immediate distress or you feel at risk of harming yourself or someone else, seek urgent help through Australian emergency services or a crisis support service. If your concern is financial, consider speaking with a free financial counsellor before taking further action.

Gambling is for adults only. Lucky Wins Casino does not support the use of its services by anyone below the applicable legal gambling age. Parents, carers and guardians can help protect young people by keeping gambling accounts, passwords, payment details and devices secure. Consider using device controls or other parental tools to limit access to gambling websites and applications.

Your account should only be used by you. Keep login details private, use a strong password and sign out on shared devices. Do not allow another person to gamble through your account, and do not use another person’s account. If you believe someone else has accessed your account or used your payment method, stop using the account and report the issue through the available support channel.

Getting independent help

You can seek confidential, independent advice from Australian gambling support services, a general practitioner, a psychologist, a financial counsellor or a trusted person. Support is available for players, family members and friends affected by someone else’s gambling. Services may offer counselling, practical financial guidance, information about self-exclusion and help with creating a plan to reduce or stop gambling.

Lucky Wins Casino can provide information about the responsible gaming options available through the service, but it cannot provide medical, legal or financial advice. Please read the relevant terms, check the restrictions and tools available to you, and choose the level of support that best suits your circumstances.

1. Stop gambling and close the game if you feel you are losing control.
2. Review your recent gambling activity and identify any spending or time concerns.
3. Apply an appropriate limit, cooling-off period or self-exclusion where available.
4. Tell someone you trust what is happening.
5. Contact an independent Australian support or counselling service for further advice.